From The Boston Herald
Three agonizing minutes. That’s how long I stood at a Dunkin’ Donuts cash register the other night waiting for an employee to make eye contact with me. This is not an exaggeration. I timed Tim with my cell-phone clock, absolutely fascinated that he was counting money inches away from my face, but did not acknowledge my presence.
Heck, he was busy. I was tempted to walk out muffinless, but Tim’s name tag kept me intrigued. It read: “Shift Leader.”
The Era of Customer Service died long before I was snubbed at the doughnut counter, but this guy kicked up the apathy factor to a new level. He even seemed annoyed when another employee broke the silence and hooked me up with my late-night snack.
Tim totally fits the self-absorbed stereotype of “Generation Y,” since renamed “The Millennials,” those early 20-somethings who think the workplace is an extension of college – where you can show up late with uncombed hair and ragged sweatpants without anyone raising an eyebrow. Their motto: “Don’t bug me – it’s not my job!”
My quote after the jump…
